How to file a complaint if a shopkeeper charges more than MRP
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MRP
Maximum Retail Price (MRP) is set by government so that the sellers don’t overcharge customers for the products.
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Goods at higher prices than MRP?
Very often, shopkeepers sell goods at higher prices to increase their profits. However, this is considered illegal and you can file a complaint when you experience this.
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Filing a complaint
If any shopkeeper sells goods to customers above the MRP, you have the right to file a complaint.
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Fine
If a shopkeeper charges more than the MRP under the pretext of additional services like transportation, it is counted as offence. The shopkeeper will have to pay a fine of Rs 2000.
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Consumer helpline
You can file a complaint by calling the National Consumer Helpline at 1915.
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Consumer helpline
You can also file a complaint by visiting consumerhelpline.gov.in. Or simply send an SMS at 8800001915
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Know your consumer rights
Stay informed when purchasing any product. Always check the price and the expiring date of the goods.