A video capturing a startling encounter between entrepreneur Aman Birendra Jaiswal and an Ola Food delivery agent has ignited widespread discussion and concern regarding the standards of food delivery services. The incident, which unfolded recently and was shared by Jaiswal on Instagram, showcases the delivery agent indulging in Jaiswal’s ordered French fries instead of completing the delivery.

The ordeal began with Jaiswal agreeing to pay an additional Rs 10 for the delivery, only to endure a prolonged wait of 45 minutes. Upon finally tracking down the delivery agent, Jaiswal was taken aback to find him casually seated on a motorbike, consuming the very fries meant for him. The viral footage captures Jaiswal confronting the agent, stating incredulously, “These are my fries which you are eating. This is my order.”

In response, the delivery agent appeared unfazed and dismissive, retorting, “You do whatever you want to do,” and refusing to proceed with the delivery despite payment having been made.

The incident has sparked outrage among social media users, with many expressing concern over the integrity and professionalism of food delivery services. Commenters on the video highlighted similar negative experiences with Ola Food and other delivery platforms, citing delays, unprofessional behavior, and poor customer service.

“This is the reason why Ola and its services are losing trust,” remarked one user, reflecting a sentiment echoed by many. Another commenter advised against paying online for food orders, emphasizing the risk of such incidents and advocating for cash on delivery as a safer alternative.

The viral video has garnered over 2 million views and sparked a debate on social media platforms about the reliability and accountability of delivery services. It serves as a stark reminder of the importance of stringent service standards and ethical conduct in the food delivery industry.

As the incident continues to circulate online, it underscores the need for platforms like Ola Food to address customer grievances promptly and uphold trust through transparent and responsible service practices. The fallout from such incidents not only impacts customer confidence but also raises questions about the oversight and training of delivery personnel in ensuring a positive customer experience.