With the arrival of 2020, there came one of the most difficult times of the century for the world. The deadly Coronavirus took the shape of a pandemic, putting the fast-moving world to a halt. Most of the nations imposed strict lockdowns and implemented severe restrictions on movement. Amongst several other industries, the hospitality sector in India and abroad has been facing unprecedented crises since then. This has forced the rapid evolution of the industry at multiple levels. Chairman of Claridges Group of Hotels, Suresh Nanda has called pandemic the one that has fostered the speed of change for hospitality
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