Air travel used to be smooth, but now it's stressful for many passengers. Swati Singh had a tough time with IndiGo recently. She was stuck at the airport for hours due to a flight delay and saw diabetic passengers struggling to find suitable food. Swati shared her frustration on social media, questioning why big airlines like IndiGo aren't penalized when passengers suffer.

Swati shared how she and fellow passengers were stranded at the airport for several hours because of the IndiGo flight delay. What made matters worse was that diabetic passengers had to resort to eating sugary foods to manage their condition amidst the inconvenience caused by the delay. In her complaint, Swati questioned why big corporations like IndiGo aren't penalized by the aviation ministry when common people suffer.

To illustrate the severity of the situation, Swati shared a video of an elderly woman addressing IndiGo staff at the airport counter. The woman expressed her frustration, highlighting how important tasks were being delayed due to the flight delay, and mentioned plans to lodge a complaint with IndiGo's chairman in Delhi.

This wasn't Swati's first encounter with issues while flying with IndiGo. In a previous social media post, she revealed missing her flight to Seattle, USA after IndiGo canceled her connecting flight.

Adding to her frustration was the response from IndiGo's manager, who reportedly stated they had no other options. Swati questioned the effectiveness of India's Aviation Minister in addressing such issues and the lack of accountability from airlines like IndiGo.

In response to Swati's complaint, IndiGo's customer service reached out, expressing regret for the inconvenience and promising to investigate the matter promptly. They assured her that such experiences were not reflective of the airline's usual standards.