Why Gen Z avoids phone calls: The impact of social media and instant messaging

People born from the early 1980s to the late 1990s are known as Millennials, while those born afterward are referred to as Generation Z. A recent study has found that 70% of people aged 18 to 34 do not answer their mobile phone calls.

Until 2009, mobile phone call costs were very high, leading to the rise of a texting generation who preferred messaging over voice calls. Today, many people under 35 have their phones on silent or use subtle ringtones.

Some people avoid answering calls due to concerns about scams or salespeople. However, not engaging in phone conversations doesn't mean that today's youth are out of touch with their friends. They often maintain their connections through other forms of communication, such as texting and social media.

In a Uswitch survey, 37% of 18-34 year-olds reported that they prefer sending voice messages. In contrast, only 1% of individuals aged 34 to 54 chose voice messages as their preferred method of communication.

Young people feel that phone conversations can foster greater intimacy and self-revelation. In contrast, messaging allows for communication without revealing as much personal information.

It is indeed true that the rise of social media has created a significant distance between people, negatively affecting personal connections and reducing face-to-face interactions.

While text messaging offers convenience and flexibility, avoiding phone calls can lead to reduced personal connection, potentially affecting the depth and quality of relationships.