A LinkedIn post detailing the procedure of food delivery from the perspective of a Swiggy delivery agent has gone viral. The post made by a Bangalore techie, shares her experience as a Swiggy delivery person and highlights how platforms like Swiggy, Zomato, and Ola are providing employment opportunities to individuals with less education.
A LinkedIn user named Namrata Singh recently posted her experience as a Swiggy delivery agent in a post on the platform. She explained how she appreciates that platforms like Swiggy, Zomato, Ola, and Uber Eats are generating thousands of job opportunities for many less-educated individuals in the nation. This made her curious and led her to look for answers about how the Swiggy deliveries take place and what the procedure entails.
In the viral LinkedIn post, Namrata wrote, "Home grown brands like Urban Company, Swiggy, Zomato, Blinkit & Ola have created multiple jobs for the lesser educated segment in India and this is going a long way in improving the economy of our country."
She pointed out the things she discovered during her experience as a Swiggy agent. Namrata noted the procedure before the delivery confirmation. She stated, "When a delivery agent gets an order, she can see the exact distance she will cover from her current location to the restaurant and from the restaurant to the delivery location along with a map representation. This goes a long way in providing transparency to the agent."
"The amount an agent will earn on successful delivery is the most prominent element of the page which incentivises the agent to take more deliveries," she added.
She also talked about the process of delivery and how Swiggy has eliminated the issue of wrong deliveries by introducing a code. The agents get the code to ensure the pick-up of the right order.
She explained, "The agent has to mark status upon each milestone - when she reaches pickup location, when she collects the order, when she reaches delivery location, and when the order is delivered. This information is used to provide accurate status of the order to the end customer."
Namrata also shared about how delivery agents have to post a picture of themselves in the Swiggy uniform when they reach the delivery location. Talking about the post-delivery, she said, "When the delivery is completed, almost half of the screen is used to show the amount earned, which serves as an instant reward of the hard work."
Many users commented on the post expressing their thoughts. One user wrote, "Good read, you made reader feel, what a delivery provider goes through, and what else can be done to an end user application to serve both customer and business."
Overall the post reflected her positive experience and how she feels that these platforms provide employment and opportunities and the hard work that goes into this job.
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